FaultReady exists for one simple reason: equipment failure shouldn't slow down patient care. We're building the tool we wish every NHS hospital already had.
Every day across the NHS, a syringe driver fails on a busy ward, a hoist breaks down at 2am, an observation monitor stops working mid-shift. Each one creates a ripple — staff scrambling, patients waiting, care delayed.
The systems most hospitals use to report these faults haven't changed in twenty years. Email chains. Paper forms. WhatsApp messages to estates. Things get lost. Repairs take days when they should take hours.
We built FaultReady because we kept hearing the same story from ward managers and Estates teams: "We know we can do this better — but no one's built the right tool yet."
"The first day we used it, we cleared three faults that had been sitting in someone's inbox for over a week."
— Ward Manager, Pilot Site
We didn't adapt a factory maintenance system or a corporate IT tool. We started from scratch, watching ward staff actually report faults, and built something that respects their time.
If reporting takes longer than mentioning it to a colleague, staff won't bother. We've stripped out every unnecessary step. The fastest path from "this is broken" to "Estates know" of any tool we've seen.
No EPR integration. No patient data. No clinical safety classification. Estates managers can deploy us without going through six committees. Up and running in under a week.
Most digital tools fail in NHS environments because frontline staff find them too clunky to use under pressure. We obsess over the 30-second reporting flow because adoption is the whole game.
Every feature in FaultReady comes from a real conversation with an Estates Manager, Ward Sister, or HCA. We don't ship features they didn't ask for. We don't bloat the product to look impressive in demos.
A tool that staff actually use is worth a hundred times more than a feature-rich tool that sits unused. We prioritise simplicity over capability, every time.
We say "this is what we do" — not "this is what we might do one day." Our pricing is transparent. Our pilot is genuinely free. Our claims are things we can prove.
Hospital staff work hard enough without fighting bad software. We hold ourselves to the standard of "would this be embarrassing on a 3am shift?" If yes, we redesign it.
FaultReady started with a series of conversations with NHS Estates managers and ward sisters. The same frustrations came up every time: lost reports, no visibility, slow fixes.
Every feature was tested against one question: "Would a tired HCA at 3am use this without training?" If the answer wasn't yes, we redesigned it.
We're inviting forward-thinking NHS Trusts to be among our first pilot partners. Free 3-month pilots, real-time feedback, and a chance to shape how the product evolves.
Our goal is for FaultReady to become the standard tool every NHS ward uses for equipment fault reporting — saving thousands of hours and improving patient safety nationwide.